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Shipping & Returns

Business Info

  •  814.364.9220
  •  107 Designers Drive,
    Centre Hall PA 16828
  •  Mon-Fri 10am-6pm,
    Saturday 10am-5pm
  •           
  •  Contact Us

We're open!

Shop the store Monday - Saturday. Staying at home?  We host virtual appointments.

Ask for curbside or front porch delivery:

shop@designerstudio.com

Stay Safe and Well!

Delivery Services & Special Orders

Returns & Exchanges

Shipping Policy for Online Orders/FAQ



Delivery Services & Special Orders

Depending on the furniture or other item(s) you purchased from Designer's Studio, different delivery or shipping options are provided to you. While free self pick-up at the store is available, we encourage our free local furniture delivery service to ensure proper handling throughout the furniture delivery process. We are not responsible for the service of merchandise damaged during self-pick up delivery.

Free Local Furniture Delivery

Furniture item(s) bought directly off the showroom floor or special/custom ordered are delivered free of charge to local addresses surrounding State College, Pennsylvania. Each delivery is scheduled through Designer’s Studio directly. If a request is made for a delivery to an address which is not local to the store location, restrictions and additional charges might be applied to your order. Each situation is handled on a case by case basis. Should additional charges be applied, you will be notified in advance.

Furniture Delivery Service Guidelines

We offer “inside front door delivery” as a standard delivery service to local furniture customers. Whether you paid for delivery or took advantage of a “FREE DELIVERY” promotion, the following conditions and limitations apply:

  • Under no circumstances will the item(s) be left outside of the house, apartment, or office location unless previously arranged.
  • Standard delivery includes 3 steps into the entryway only. If your furniture needs to be delivered to a location above a “3 step” level, please advise us ahead of time and we will try to accommodate you. Depending on the location and situation, additional charges may apply.

Drop-Ship Furniture Deliveries

Drop-ship deliveries from the manufacturer are handled on a case-by-case basis through Designer’s Studio directly. If your drop-ship request for furniture or other large item(s) (i.e. lighting fixtures or area rugs) is approved and processed, additional charges apply. You will be notified in advance of all costs involved.

Shipping Time for Furniture & Special Orders

All shipping and/or delivery times listed for furniture and special orders on the Designer's Studio site are approximate. We always strive to adhere to them as closely as possible. However, due to the fact that delivery times may be affected by our manufacturers and/or shipping solutions providers, we cannot be held responsible in the event that your items arrive earlier or later than estimated. On rare occasions, an item may be damaged during shipment to us. If this occurs, the item(s) will be repaired or replaced by Designer’s Studio which may also delay the delivery.

Important: Once a customer has been issued a tracking number from the manufacturer, the order is shipped and can no longer be cancelled or modified.

Special Circumstances for Furniture Delivery

All special circumstances for furniture deliveries will be handled on a case-by-case basis.

Higher Floor Delivery

Requests for 2nd (or higher) floor furniture delivery are handled on a case-by-case basis. Additional charges may apply. Please, contact us at 814-364-9220 to arrange for your 2nd (or higher) floor delivery.

COVID-19

Due to the COVID-19 pandemic, regular local furniture delivery services are available to your home on a case by case basis. Additionally, we will not be removing any furniture at this time. Please be aware you may see extended wait time for delivery of special orders as many shipping schedules have been delayed significantly.

Furniture Removal

Removal of furniture pieces being replaced during delivery have been temporarily suspended due to the impacts of COVID-19.

Upon Furniture Delivery

Remaining balances are due before or at time of delivery for item(s) purchased. All customers are asked to inspect their merchandise at time of arrival. Customers are also required to sign a bill of lading upon delivery and/or installation. Should you notice any damage to the items or boxes in which your furniture was delivered, please note the damages on the bill of lading.

Damaged Furniture or Special Orders

To ensure quality, Designer's Studio only contracts professional delivery and trucking companies to deliver your order. While accidents damaging your order are extremely rare, they may occur. We do ask our customers to thoroughly inspect the merchandise at the time of arrival.

If an item arrives damaged on delivery:

The customer is responsible to note all comments concerning damage in their entirety on the bill of lading and call us directly at 814-364-9220. Additionally, the customer is also asked to photograph damages and email them to shop@designerstudio.com within 5 business days of delivery.

Damages promptly and fully noted and reported give us the best chance to assist customers with later claims.

Designer’s Studio reserves the right to repair furniture in the customer’s home or accept return for repair and/or replacement at time of order. We also expect our customers to accept delivery appointments for any repairs or replacement furniture to complete the order process. We are not responsible for the service of merchandise damaged during or after a self-pickup.

We can only authorize full refund in the rare event when we are unable to repair or replace the item at time of order.

Special Order Cancellation Policy

To inquire if the cancellation of a special order is possible, please contact the store directly at 814-364-9220 as soon as possible. We will do our best to assist you.

We will contact the manufacturer and make all the necessary arrangements, but unfortunately even we are not able to cancel any orders which have been already prepared for shipment or actually shipped by the manufacturer.

Please note that even if the tracking number is not available to you or us at the time you request cancellation of your order, it might actually be already too late.

We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not.

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Returns & Exchanges

Returns and exchanges are accepted* for select products within 10 calendar days of purchase. Returns are eligible for either store credit or exchange if they are in their original condition.

Returns and exchanges will be approved through Designer’s Studio store management to ensure items are unused and undamaged. Items will be considered for return or exchange if there are no signs of wear and tear, dents or scratches, nicks, stains, missing or broken parts, smoke damage or pet hair.

Please carefully inspect all accessories before you take them with you! We cannot service accessories after they are taken from the store.

Candles, food items, apparel, wall sconces, pendants, chandeliers and special orders cannot be returned.

Purchases of merchandise marked “on sale” are considered final.

For returns with a check there is a ten day waiting period.

*Important: Returns and exchanges are not being accepted for store merchandise at this time due to the impacts of COVID-19.

Special Order Returns

All special orders placed with Designer’s Studio are final sale. Special orders for merchandise cannot be returned.

Most of our products are special ordered specifically for each individual customer. As soon as the order is placed, we initiate the sequence of events which ultimately results in you receiving the product of your choice. At the very beginning of this sequence Designer's Studio and its respective customer become financially obligated to purchase and pay for the ordered product.

Furniture Returns

The customer has 10 calendar days from date of purchase to return furniture items purchased off the showroom floor. A restocking charge of 25% will apply to all furniture returns. Designer’s Studio reserves the right to inspect all furniture to insure it is in its original condition.

Please, do not assemble the furniture that you might be returning since furniture assembled by a customer cannot be accepted under any circumstances.

Online Purchase Returns

The customer has 10 calendar days from the date received to request the return of an online order for store credit or exchange. Returns are accepted for items purchased online which are in their original state, undamaged and unused. Candles, food items, apparel, wall sconces, pendants, chandeliers and special orders are final sale and cannot be returned.

Items bought while marked “on sale” may be returned for store credit if specified at time of sale. Otherwise, all sale merchandise purchases are considered final.

It is the responsibility of the customer to contact Designer’s Studio regarding the return of an online order. It is also the responsibility of the customer to pay for the shipping and/or tracking of the return. Designer’s Studio is not responsible to pay for the shipping, handling or tracking of online order returns. Additionally, Designer’s Studio does not provide front porch pickup of returns for online orders.

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Shipping Policy for Online Orders/FAQ

Online Orders Shipment Schedule

We ship online orders every Wednesday. Please order by noon on Tuesday, EST/New York Time, if you would like to have your order processed in the same week.

Because Designer’s Studio is both a home furnishings store and interior design studio, we make time for both operations by choosing a weekly shipping date. If your item is urgent, please call the store at 814-364-9220 and we will do our best to accommodate you.

How long will it take for my order to arrive?

For standard delivery, please allow 7-10 days for your online order to arrive. Due to COVID-19 we are seeing some delays in shipment schedules.

Which carriers do you ship with?

We ship online purchases primarily through FedEx. If for some reason a package is sent through UPS or USPS, we will notify the customer of the change in shipping service provider. Furniture pieces may be shipped by freight or qualify for free local delivery on a case by case basis.

Do you offer international shipping?

We ship within the lower 48 states. We do not offer international shipping at this time.

Do you offer free shipping or flat rate shipping?

From time to time Designer’s Studio may offer “free shipping promotions” or “flat-rate shipping promotions” for certain products or collections.

Shipping and handling rates are calculated for each product through our shipping solutions providers. We focus on finding unique products and shipping them securely to you, therefore we don’t upcharge for shipping and handling. We simply pass along retailer rates to you, our customer.

May I return an online order?

The customer has 10 calendar days from the date received to request the return of an online order for store credit or exchange.

Returns are accepted for items purchased online which are in their original state, undamaged and unused. Candles, food items, apparel, wall sconces, pendants, chandeliers and special orders are final sale and cannot be returned.

Items bought while marked “on sale” may be returned for store credit if specified at time of sale. Otherwise, all sale merchandise purchases are considered final.

It is the responsibility of the customer to contact Designer’s Studio regarding the return of an online order. It is also the responsibility of the customer to pay for the shipping and/or tracking of the return. Designer’s Studio is not responsible to pay for the shipping, handling or tracking of online order returns. Additionally, Designer’s Studio does not provide front porch pickup of returns for online orders.

May I exchange an online order?

Please inquire about online order exchanges by sending an email to shop@designerstudio.com. Or, give us a call at 814-364-9220.

It is the responsibility of the customer to contact Designer’s Studio regarding exchanges for online purchases. It will also be the responsibility of the customer to pay for the shipping and/or tracking of an exchange. Designer’s Studio is not responsible to pay for the shipping, handling or tracking of online order exchanges. Additionally, Designer’s Studio does not provide front porch exchanges for online purchases.

What if I received an online order damaged upon delivery?

Designer’s Studio will cover the shipping and handling costs for the return and replacement of any item damaged during shipping. Photographs of the damaged box and item must be sent within 5 business days of receiving the shipment. If we do not receive contact within this time, we may not be able to accept the item back.

What if my delivered item isn’t as described or is the wrong item?

We do our best to confirm the item you purchased is the item we ship. Item weights and dimensions are approximate and are accurate for representing the overall look, size and scale of an item. However, if you are confident the item you received is not the one you ordered please contact the store via email at shop@designerstudio.com and we will assist you!

What if I ordered an out-of-stock item?

If an item is out or stock or discontinued but your somehow still purchase it before that happens, contact us! Many times we can place a special order for you. There are some products we carry which are bespoke – one of a kind sofas, floral arrangements, original pieces of art, etc.. These we cannot promise to be able to replicate. However, we can help you discover something similarly unique. Send inquiries via this contact page or email us at shop@designerstudio.com.

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