Depending on the item(s) that you purchased on Designer's Studio and the location to which the items will be delivered, different shipping methods will be provided to you. Each shipping method has its own restrictions and additional charges that might be applied to your order. Should additional charges applies, you will be notified in advance.
Standard shipping is a shipping method, which can be described as a “inside front door delivery”. Whether you paid for Standard Shipping or took advantage of “FREE SHIPPING” promotion, the following conditions and limitations apply:
* Under no circumstances can the items left outside of the house or apartment unless previously arranged.
* Standard delivery includes 3 steps only. If your furniture needs to be delivered to a location above “3 step” level, please advise us ahead of time and we will try to accommodate you (additional charges may apply).
* Assembly, while not included, is available for some items that we sell. To arrange please, contact us.
Higher Floor Delivery
Requests for 2nd (or higher) floor delivery are handled on a case-by-case basis. Please, contact us at 800-838-3048 to arrange for your 2nd (or higher) floor delivery (additional charges may apply).
All customers are required to sign a bill of lading upon delivery and/or installation. Should you notice any damage to the boxes in which your furniture was delivered, please, note the damages on the bill of lading.
All shipping times listed on Designer's Studio site are approximate and we always strive to adhere to them as closely as possible. However, due to the fact that delivery times may be effected by our manufacturers and/or shipping solutions provides, we cannot be held responsible in the event that your items arrive earlier or later than estimated. On rare occasions, an item may be damaged during shipment. The item will then be repaired or replaced which may also delay the delivery.
Please note: more shipping time is required for residents of Oregon, Washington, Idaho, Montana, Wyoming, North Dakota and South Dakota.
Important: Once a customer has been issued a tracking number, the order is shipped and can no longer be cancelled or modified.
Designer's Studio Return and Cancellation Policies
All of our products are custom ordered for our valuable customers.
As soon as the order is placed, we initiate the sequence of events which ultimately results in you receiving product of your choice. Since all our products are custom ordered, at the very beginning at this sequence Designer's Studio and its respective customer become financially obligated to purchase and pay for the ordered product. We at Designer's Studio try to remain the most customer friendly furniture website on the Internet and will attempt to assist you in cancellation of your order. We will contact the manufacturer and make all the necessary arrangements, but, unfortunately even we are not able to cancel any orders which have been already prepared for shipment or actually shipped by the manufacturer. Please, note that even if the tracking number is not available to you or us at the time you request cancellation of your order; it might actually be already too late. We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not. Throughout the ordering process you will be prompted to check the box reading: "I agree in full to terms and conditions of sale by Designer's Studio". By checking this box you agree to accept in full all terms and conditions listed on Designer's Studio including our Cancellation Policy and such acceptance will be in lieu of customer’s legal signature.
If the order has arrived but you do not want to accept it for any reason you have 30 days after delivery to declare it. Please call us at 814-364-9220 immediately and we will arrange the pickup. No orders will be accepted back without prior authorization by Designer's Studio. The refund for your order in the full amount of your order less all delivery charges and a 25% restocking fee to accept the return of the item by the manufacturer will be processed to you after the item is received back by the warehouse.
Occasionally some items are sold and advertised as "Free delivery" items as part of a promotion, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, email with all the costs involved will be sent to you. Please, do not assemble the furniture that you might be returning since furniture assembled by customer cannot be accepted under any circumstances.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at 814-364-9220.
Throughout the ordering process you will be prompted to check the box reading: "I agree in full to terms and conditions of sale by Designer's Studio" and such acceptance will be in lieu of customer’s legal signature.